Senior Life Insurance Company Shady Low Down Heartless Unscrupilous Scam for Life Insurance Thomasville Georgia

 Thank you Agent-0 for taking the time to respond to my issues/complaint with your employer Senior Life Insurance Company. Even though you are personally not familiar with particular case you still meade mention of some very valid points.

You were correct in stating that : "1)  As a way to protect the client, as is standard in the industry, we do encourage clients to be on automatic monthly draft.  The client choses the date of the draft.  In your situation, I'd speak to a policy holder supervisor/manager and verify that your policy is processed/inputting according to your application.  We care about our policy holders."

I was under the impression I signed up for the automatic monthly draft. I called customer service at the request of my agent after he was notified that "the funds were unavailbe" which was/is not true. Customer never ever suggested or implied it may have been a mixup and I should contact a policy holder Supervisor/Manager.

You say "We care about our policy holders", Maybe you as an agent does but it is quite evident to me that customer service does not by their non chalant attitide.

You also mentioned "Policies are postage mailed by regular mail.  From the day the first premium payment is received from the client, policies are received at the client's address between 7-10 business days.  We will gladly mail a duplicate policy to you asap.  Please call our office and verify that we have your correct address."

I did not receive my policy in a timely manner- no shady intent on that ground alone but when I received yet another bill/invoice for a premium that I was told had been paid even though when I checked with my bank they denied paying and or returning any draft from this company other than the initial check I wrote.

Same customer cervice rep lied and told me that both ploicies were sent out "certified" and of course she could offer no proof of this whasover. This is where the mistrust comes in. When a representative tells a blatant easily confirmed lie then all deals are off.

I would be turning over in my grave knowing that my family may have to go thru a whole lot of beauracracy to claim my insurance. It would have to be over my dead body.....

 There may be very sincere hardworking agents like yourself and the agent who sold me the policy but their hands are tied administratively and THAT is where the problems will begin.

I felt the need to clarify a few of your comments in an effort to help you out.  Although, I have no personal knowledge of your case, I am a licensed agent with Senior Life Insurance Company for a good while now.

1)  As a way to protect the client, as is standard in the industry, we do encourage clients to be on automatic monthly draft.  The client choses the date of the draft.  In your situation, I'd speak to a policy holder supervisor/manager and verify that your policy is processed/inputting according to your application.  We care about our policy holders.

2)  Policies are postage mailed by regular mail.  From the day the first premium payment is received from the client, policies are received at the client's address between 7-10 business days.  We will gladly mail a duplicate policy to you asap.  Please call our office and verify that we have your correct address.

3)  State law guarantees a free look period for all insurance companies on all insurance policies.  Speak to a supervisor/manager and explain the situation.  We are a company that cares about our policy holders.

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Senior Life Insurance Company is founded on ethics and integrity.  We are a leader in the final expense market because of our strong morals.  Based in Thomasville, Georgia (just 25 miles north of Tallahassee, FL), since 1970, our policy holders are treated with respect and honesty by a smiling person with that southern hospitality charm.