2-10 Home Buyers Warranty

Not great, was treated poorly by a few people in this company. Never successful with any claim, their contractor screamed at me and called me stupid over the phone. Nothing was done by the home warranty, they hired the guy, your problem. Would not use. I will say a few people that I have spoke with were great, Jennifer and Amanda I think, 5 stars for you!

Absolutely horrible!

I've had 2-10 for about 2.5 years and didn't need them until now on a fridge.
First repair contractor came quickly, didn't diagnose the problem, claimed it was hard water build up, next morning woke to a completely flooded kitchen. He returned 2 more times, second time he replaced a water line. Fridge still leaked.
Second repair man, was in my home for about 3 minutes before diagnosing the fridge as a broken condenser, but before leaving cancelled the work order which left me in a loop for a 3 rd repair contractor.
Third repair contractor came and couldn't believe our home, at this point it was being water mitigated via a water damage and restoration company, he said he would write a lengthy review, with photos of the damage and also diagnosed the fridge as being faulty and needing a few repairs including the water line that was placed incorrectly from the first contractor.

At this point, the fridge is still broken, and 2-10 HAS NOT replaced the damaged fridge and or sent a contractor to repair the damaged caused by the first contractor and or any of the fridges diagnoses; or deemed the fridge un repairable.

It's been 3 weeks since the original call for a contractor through 2-10!
On top of numerous calls, a flooded kitchen and a fridge thats worse off then when we originally made the first claim ... I'd say, save your money! I will not be renewing with 2-10 the company and the service is complete garbage!

Had the same issues as Jeremy G. I couldn't reach 2-10 home buyers warranty on an emergency request on a weekend... so it's my fault I didn't get it preauthorized and they won't cover.

I have the highest coverage with 2-10, including added on coverage for pipe leak, roof leak, and septic system coverage. I was reluctant to renew my coverage a second year as I'd had issue getting help on weekends, but the sales associate assured me I could choose my own contractor in emergency situations like weekends and evenings. This couldn't be further from the truth.

On a Sunday, my plumbing backed up and septic flooded into the bathrooms and bedrooms. I immediately contacted their "24-hours a day / 7 days a week line" after filing an online claim. I received an automated message indicating no one was available and to call back the following day. At that point, following the instructions on their website as this being classified as an emergency, contacted a plumber who was available and diagnosed a main pipe break from the house to the septic, which is indicated as covered under my optional add-on "Septic System" "Coverage: line from Serviceable Area to septic tank."

I have just spent an hour trying to reach customer service to get this reasonable claim reimbursed, only to speak to two people in claims who denied covering this for two reasons:
- I didn't get it pre-authorized - again, this happened on a weekend, when no one was available from their "24/7 7 days a week line."
- The pipe failing wasn't normal wear and tear - which is a diagnosis from a claims agent on a phone call. I'm not sure how she diagnosed this as normal wear and tear, when my plumber and I weren't sure what happened with the pipe.

In the end, they offered $50 as a courtesy toward the services for an $800 service call. I pay over $1300 a year for coverage. I should have saved the $1300 so I could pay for my own repairs.

Absolutely garbage company. Designed to steal money from consumers by making it nearly impossible to reach a service rep.
It's my fault I cannot reach their service department to get help with my claim on a house that has electric issues so I go ahead and tell the electrician to do the work. I'll forgo renewing their coverage and save the $750 and get quick and reliable service instead of the folks they send out that have no idea what they are doing.

Edit -
So when people see the auto reply by the "business owner" please know this is a fake reply. I already tried these methods and was shooed off. Don't spend your money on this scam business.

Worst customer service I've ever encountered: called...on hold for over 40 minutes...first line rep WILL NOT escalate a call to supervisor...told me an email was sent to supervisor and i'd hear back in 24 hours or less...i called back next day (after no contact)...currently on hold for 51 minutes...at the 28 minute mark, another 1st line rep told me he'd put me on hold to connect me with a supervisor...that was 23 minutes ago. It must be a lot easier to service your customers if you don't service your customers. Previously, I had American Home Shield. How I wish the sellers had gone with that company! But, instead, I'm on hold with these, uh, people. Update: they left me on hold until the call timed out around 55 minutes. This is one of those situations where you wish they had negative stars.

Waste of money. Don't buy. Don't encourage sellers to buy for new homeowners "just in case". You are better off just asking for that extra amount on the sell price and putting into a rainy day savings account.

The previous owner of our house purchased a warranty for us as a part of the home sale. I had multiple water leaks within the first week of moving in. I had to call a plumber in an emergency to prevent further water damage faster than I could get 2-10 to respond. They showed no interest in supporting me and simply directed me to interface with a portal that processes work orders with their partners, which does not work for emergency situations (especially, since I didn't have an owners shutoff). They have a call line and say they will call you back, so you don't have to wait, but I called every day for a week. If I stayed on the line, I get hung up on, and if I ask for a call back, I never receive a call.

There is no incentive to help customers and there is no way to speak to a person regardless of whether it is an emergency or if it is a part of their move-in program. Even the sales person refused to answer calls and texted back to visit the portal and escalate, which was not an option until after 7 days. The fact that the escalate to leadership feature seems to be the norm to get a response is a red flag. The entire process felt like it was constructed to appear like there are advantages to the warranty that there is no intention of paying out (such as the move-in rekey, which expired for reimbursement before I could get someone to contact me about scheduling).

If you have a home warranty with 2-10, save your money and cancel while you can before you actually have to deal with an issue. Otherwise, be prepared to fight for everything.

If I could rate less than 1 star I would. Purchasing the warranty through them was like throwing money (and the time to manage already unfortunate situations) into a black hole.

This was an updated review from a closed account. These claims were never resolved and nothing was ever paid out because we had to schedule emergency service which they stated they don't cover, since it can't be booked through their portal. We wound up paying thousands of dollars out of pocket first thing after moving in. Regardless, there was no shame in calling me back to renew...

The only reason we are with this company is because of our builder. I wouldn't use them if my life depended on it. They are condescending and non-customer-focused when it comes to seeking assistance. They are quick to rattle off a script but god forbid you ask them to critically think and partner to find a solution. If it's not on their screen, it's not an option. I wish I could say something nice about them, but I really cannot and wouldn't recommend this company. Based on the plethora of other reviews here, it looks like I'm not the only one disappointed in 2-10 Home Buyers Warranty.

Not worth the paper the "warranty" is written on! Gotten worse since being bought by a Hedge Fund! Run, baby run!

Horrendous. Do not waste your money. Impossible to get a hold of. Sent out a contractor who told me my washer needed a new part, which they would order and return to install (after taking my $189 service check). Never heard from contractor again, despite numerous calls. PS - the washer didn't need a new part and I fixed myself.

Also, they cover NOTHING. If you use your own contractor, they find some excuse not to cover. If you use theirs, you're out $189 minimum and your appliance is still broken.

DO NOT BUY.

If I could give this Warranty Company a ZERO I would. Moved to Gilbert, Arizona 7 month ago, bought the $750.00 home warranty from the aforementioned company, "2-10 Home Warranty". Washing Machine started acting up several days ago. "Never used there service Prior". I contacted the customer service # No response. Contacted the regional manager she insured me she would get back with me in 24 hours No response. Filled out a service request on line, they assigned All Brand Appliance No response after three days from All Brand Appliance, they do not answer there telephone. I just canceled my Home Warranty. I just hired and outside service.

Kelli G from 2-10 Warranty, your response to my review is a waste of words asking me to contact 2-10 again. I contacted your Area Manger in Gilbert, AZ two times , your customer service two times, NO response. You need to look at all your Yelp Reviews and Consumer Affairs reviews they mirror each other. Just refund my $750.00