Business ProfileforChoice Home Warranty

I am writing to express my extreme dissatisfaction and concern regarding an incident that occurred earlier today involving one of your employees. I regret to inform you that the behavior exhibited by your representative was not only unprofessional but also harassing and entirely unethical.Earlier today, I contacted your customer service department to inquire about the status of an e-gift card promised to us from ******. However, instead of receiving the assistance I sought, I was unexpectedly transferred to your sales department. The individual I spoke with not only failed to address my query but also attempted to pressure me into renewing our policy.Despite clearly expressing our intention not to renew, the representative persisted in his sales pitch and, shockingly, informed me that he had already renewed our policy without my explicit consent. Furthermore, after ending the call, he began sending me disrespectful and snarky text messages, which only exacerbated the situation.Upon seeking clarification and assistance from a supervisor, I was informed that your company does not text customers. This revelation only added to my discomfort and unease, as it became apparent that the behavior I experienced was not only inappropriate but also potentially fraudulent.In a subsequent conversation with the supervisor, I was promised an investigation into the matter. However, instead of addressing the issue professionally, the representative in question called me back in a state of agitation, expressing displeasure at my intention to report him and abruptly ending the call.I must emphasize the severity of this situation and its impact on my trust and confidence in your company. As a loyal customer who has experienced numerous issues with your services, this incident is the final confirmation that we will not renew our policy with Choice Home Warranty.