Choice Home Warranty

A recording has 24/7 service, but its through e-mail. And no one has mailed me anything.

Today was first appt., tomorrow is the second. We msy be cancelling our contract if tomorrow is another no show. If earlier appts.

took longer than expected, totally understandable. But CALL us, don't leave us stuck at home waiting for someone who isnt coming.

We had a leak and opened a claim. They found a way to say that my piping was improperly installed 20 years ago when the house was built and due to improper installation the fix was not covered by warranty.

For 20 years this improperly installed pipe worked just fine; crazy it JUST started leaking.

This seems like fraud to keep my monthly payment and not have to pay the vendor to fix my plumbing issue. Home warranty companies are useless.

Cant get anyone to answer my phone calls I am a human not ai I am in need of help I want to cancel my subscription and I need to speak to someone now

As a conscientious consumer, it's essential to share honest feedback to facilitate improvements and promote transparency within the industry. My experience with CHOICE Home Warranty Company, particularly concerning its customer service management, warrants a candid assessment to highlight areas for enhancement.

I am also a TOP RATED Real Estate Agent in Missouri and Kansas and I will NEVER RECOMMEND this WARRANTY COMPANY OUT from Personal experience. I will From Now on be referring its Competitor.

CHOICE Home Warranty Company's customer service, under the purview of its management, unfortunately, fell short of expectations. While the frontline representatives exhibited professionalism and courtesy, there were systemic issues that hindered the overall effectiveness of the support provided. From being verbally insulted, not listened to and even hung up on.

I was not given patience or even the respect of a calm tone when being spoken to. I was greeted by a FRUSTRATED Processing Manager who refused to allow me to speak to someone else who would calmly address my concerns in a respectful tone at the very least. The managers I spoke with several times over 3 months were all unprofessional and unhelping.

One of the most glaring concerns was the inconsistency in handling customer inquiries and complaints. Despite repeated attempts to seek assistance regarding coverage details and claims processing, the responses received varied widely in quality and accuracy.

This lack of coherence and reliability in addressing customer concerns reflects a breakdown in communication and training within the customer service management framework.

Moreover, there were instances where the managerial escalation process seemed opaque and unresponsive. Despite requests for escalation to resolve complex issues, the follow-up and resolution timelines were protracted, exacerbating frustrations and leaving lingering doubts about the company's commitment to customer satisfaction.

Transparency and accountability are paramount in fostering trust and loyalty among customers, yet these principles appeared lacking in the management of CHOICE Home Warranty Company's customer service. There were instances where promises made by management regarding resolution timelines or compensatory measures were not upheld, further eroding confidence in the company's integrity.

In addition to addressing concerns within the customer service management structure, CHOICE Home Warranty Company would benefit from enhancing transparency regarding coverage details and claim procedures. Clear and concise communication of terms and conditions upfront would alleviate confusion and empower customers to make informed decisions regarding their warranty coverage.

In conclusion, while CHOICE Home Warranty Company has the potential to provide valuable services to homeowners, there are significant areas within its customer service management that require attention and improvement.

By prioritizing consistency, transparency, and accountability in its interactions with customers, the company can foster greater trust and satisfaction among its clientele.As a conscientious consumer, it's essential to share honest feedback to facilitate improvements and promote transparency within the industry. My experience with CHOICE Home Warranty Company, particularly concerning its customer service management, warrants a candid assessment to highlight areas for enhancement. I am also a TOP RATED Real Estate Agent in Missouri and Kansas and I will NEVER RECOMMEND this WARRANTY COMPANY OUT from Personal experience. I will From Now on be referring its Competitor.

CHOICE Home Warranty Company's customer service, under the purview of its management, unfortunately, fell short of expectations.

While the frontline representatives exhibited professionalism and courtesy, there were systemic issues that hindered the overall effectiveness of the support provided. From being verbally insulted, not listened to and even hung up on. I was not given patience or even the respect of a calm tone when being spoken to. I was greeted by a FRUSTRATED Processing Manager who refused to allow me to speak to someone else who would calmly address my concerns in a respectful tone at the very least.

The managers I spoke with several times over 3 months were all unprofessional and unhelping.

One of the most glaring concerns was the inconsistency in handling customer inquiries and complaints. Despite repeated attempts to seek assistance regarding coverage details and claims processing, the responses received varied widely in quality and accuracy. This lack of coherence and reliability in addressing customer concerns reflects a breakdown in communication and training within the customer service management framework.

Moreover, there were instances where the managerial escalation process seemed opaque and unresponsive. Despite requests for escalation to resolve complex issues, the follow-up and resolution timelines were protracted, exacerbating frustrations and leaving lingering doubts about the company's commitment to customer satisfaction.

Transparency and accountability are paramount in fostering trust and loyalty among customers, yet these principles appeared lacking in the management of CHOICE Home Warranty Company's customer service.

There were instances where promises made by management regarding resolution timelines or compensatory measures were not upheld, further eroding confidence in the company's integrity.

In addition to addressing concerns within the customer service management structure, CHOICE Home Warranty Company would benefit from enhancing transparency regarding coverage details and claim procedures.

Clear and concise communication of terms and conditions upfront would alleviate confusion and empower customers to make informed decisions regarding their warranty coverage.

In conclusion, while CHOICE Home Warranty Company has the potential to provide valuable services to homeowners, there are significant areas within its customer service management that require attention and improvement. By prioritizing consistency, transparency, and accountability in its interactions with customers, the company can foster greater trust and satisfaction among its clientele.

No one is calling no one is coming and they had 5 hours to show up and nothing and I called 3 times. You cant talk to a live person

They were unhelpful, expected us to wait for 5 days before they could address our issue. As 2 Seniors, there was no way we could wait that long without working toilets

I have been trying to cancel my policy with you guys for several days and no one is responding. I am very unsatisfied with you guys.

Trying to cancel the policy for two weeks and keep getting told to leave my number and someone would get back to me. Another charge showed up on my bank statement.

Still no no one has called me. Extremely poor customer service.

Claim# 23013****, freezer vacuum seal pump quit. called in for repair 2 months ago, now freezer is 100% packed with ice.

Now, I will loose all food in freezer. Your biggest problem is the people you have filing the claims, they can't speak English and they can't understand English. the problem is the door won't close and seal.

I wish to cancel my contract with your company, you have failed on all accounts. Bob Starbeck

If you want to experience the worst customer service, purchase a policy with Choice Home Warranty. Representatives will talk over you and not allow you to explain anything.

If you have questions, they cant answer. The repeated remark is to schedule an appointment a week out with an imaginary case manager that never calls. But please note that they are the ONLY ones that can help.

Also be prepared to be disconnected several times when you call. Basically be prepared for a hypertensive, disrespectful experience that will be sure to get you to cancel your policy and pay for a year of wasted money.

I have called for 3 days straight and no one Will call me back this is ridiculous. There is no customer service there no way on line to cancel your policy.

I recently submitted a claim that was denied, however, that is not my biggest issue at the time. I missed a call from my case manager and literally one minute later, I returned the call and the other case manager answered (Dennisha).

I hope that the calls are recorded because her tone was rude, condescending, and flat-out unprofessional. I asked some clarifying questions about my claim, to which her response was ultimately to disrespectfully repeat what she just said (essentially answering the question by saying what she just said louder, and in a different tone). I told her that I think I understood what she was saying, adding that I had a general clarifying question that perhaps she could assist with. After I asked my question (unrelated to the claim), she proceeded to repeat back the responses she provided about my claim, completely disregarding the question (again, disrespectful tone).

I acknowledged the elevated pitch and tone, commenting that I could do the same that lead to some back and forth, during which I explained that she was rude, disrespectful, and unprofessional, to which she continued to engage in that manner. This is by far the worst customer service experience I have ever encountered. If this is a reflection of the type of interactions that will be had with this company, Im comfortable with taking the loss on the canceled policy.

A customer should never be communicated with in this manner. Sadly, attempting to follow-up with the company to escalate has also been a frustrating experience.

When I have a major problem, they stall so that I cannot wait for them to fix things. I have paid most of my leaks or issues myself.

I have a HVAC system that is not very old.

It was leaking Freon. It is. Trane system, a very expensive unit. The manufacturers warranty was still covering a part so they would not cover the repair.

They also keep you running in circles wasting your time so that they wear you down and hope you will go away.

It is a waste of money!

and a SCAM. My niece is finding the same thing.

They put a bandaid on things and never fix or get good help that will actually give advise to save you money. EVER.

After many years of being a customer they are denying my claim for my refrigerator based on the drain line being clogged and the water destroying the compressor. The technician said it is a common issue with this particular model!