I purchased 2 HWA contracts on homes that I purchased. My recommendation is to closely inspect the appliances carefully when you purchase and get the costs on what you may have to replace. I personally replaced all my appliances, so not more than 2 years old. At $500 per year initially and $700+ renewal, it will be way more efficient to replace one appliance each year. My experience with HWA is that they will only cover a portion of a replacement if they can't repair. Let's do the math, I had an issue with my refrigerator and it took over 4 months before they realized it can't be fixed. $500 for hwa warranty + $700 renewal + $100 service call + (waiting for 4 months) = $1300 + 699 for new refrigerator = $1999 - $494 (money they determined to get a replacement refrigerator). I could have purchased a dishwasher and range.

I made a claim on 11/27/23 that my heat pump was not heating. The 1st tech came out within 4 days and attempted a repair that worked for about 8 hours. After a good deal of hassle, he came back 3 days later and did something else to the unit. This time it worked for 2 hours. The tech refused to come back. I had to call HWA and request my claim be reassigned. I got another tech after almost 2 weeks. He said the unit needed replacing, which HWA refused to do. They insisted the unit be repaired, which the technician said was irresponsible, but also not possible, because my unit was so old he couldn’t get parts. I ultimately called another company and got a replacement unit installed on 1/12/24.

BIG SCAMMMM!! BEWARE EVERYONE. PLEASE DO NOT WASTE YOUR MONEY. My Ac leak and they charge me for $75 for the technician to come and after 10 minutes Done. Following day the claim was Denied because of poor soldering to the pipe so what the hell is considered cover then??? This company is scam.

The plastic handle of my 14 year old built-in microwave has started to disintegrate and has snapped at the top. The microwave is the sort that is positioned over a hob with an extractor, I guess one day it was bound to give way. Logged the issue online with Home Warranty of America and was assigned a repairer. The tech came out, suggested replacing the door, then realized it was an out of date model so said the microwave needed replacing. Claim denied! Why?

I had the pleasure of working with Ryan ** He was very helpful and knowledgeable of what I was looking for. He went above a beyond to get me what I was looking for and much more. Ryan is a great asset to your company. His customer service skills is what all companies need. Thank you.

As others have stated, this used to be a good service. Now they are scam artist. I was let to believe my HVAC system would be covered under warranty. Took over a month to get a final approval of the replacement from the 3rd technician to finally come out and look. After all was said and done apparently the entire unit for a 2600 sq ft home would cost the HWA only $2500 dollars and the rest was up to us to pay $4500. And after complaining and asking for a second opinion the claim was "expired" and apparently was never approved. Scam artist. Stay away seriously.

After almost 5 years with them and not a single prior claim my AC gave out. After making a claim they send 2 "techs". They showed up in personal car dressed as they were going out. "Sir, you going to need a whole new unit". We going to submit a invoice to the HWA. 2 days later I get an email that my claim is approved. Good news!!! Well, not so good. they were going to cover the air handler (inside unit) but wanted me to purchase the condenser (outside unit) for $1,445 (their wholesale price). They also wanted me to pay the "techs" $3,030 for installation, Freon charge etc. They simply don't want to cover anything.

HWA Home Warranty used to be the best home warranty company out there. Their techs were great, their customer service was excellent, and the work they did was outstanding. That's the reason I've been with them for over 10 years. Then, they got bought out by another company and went completely the opposite. They send technicians who are so bad, they actually do damage, then claim "we're not responsible for their mistakes". Their wait times for repairs border on the ridiculous (2 months to repair my microwave). They try to weasel out of everything they possibly can and, when they do, they won't refund the service fee. Sad ending for a once great company. Avoid at all costs!

I put my claim in with Home Warranty of America about stoppages and clogs in my sewer line. A plumber was assigned a week later, did his inspection, and concluded he would need to run a cable into the sewer line to solve the problem. I paid, got a receipt, and he was gone. I called the him that same evening, and again the next morning to see if he got any feedback about my claim, but no answer. So I then called HWA only to learn my claim was denied. I didn’t have a clean-out drain (which I have, but the plumber couldn’t use) and HWA don’t cover claims if the plumbers have to either remove the toilet or get on the roof to do the job. I didn’t agree with their decision, so I appealed it. Only to be told I only get 15 minutes on the phone to state my case.

Microwave broke year ago. HWA sent tech. It broke this year, same company came, said last year repair improper. HWA denied claim because vendor (sent from HWA) did it wrong. Nice customer service rep but of little help, denied appeal, said vendor responsible not them. Denied reimbursement of service fee.