Business ProfileforJewelry Television

I am so discussed with your service. It truly shows that you are only concerned with YOUR bottom line and zero care for your loyal customers. Over the years, my mother in law has been a loyal customer buying thousands of dollars in jewelry for us a family. Unfortunately, after purchasing jewelry in October for the holidays for her family, she became ill and ultimately passed away the end of February when we were cleaning out her items, we found the jewelry with all their receipts and tried to return it so that her husband, who is on limited income, could have a refund. Since it was over 90 days, you refused to refund even a portion of the jewelry. Instead, you took the time to repackage it and send it back with a note saying it was over 90 days. When my sister In law to ask you to reconsider, the answer was no. I will never do business with JTV. And I will tell everyone I can who you are as a company and your lack of empathy even in the most tragic situation. I understand policies are in place for reason however you missed an opportunity to help ease pain for a family solely for your bottom line.

We are sorry to hear of this customer’s recent loss and would be happy to see if we can assist further. Unfortunately, we were unable to locate an account or order information based on the information we have been provided. If the customer would like to send an e**** ** ******************** to ATTN: Correspondence Supervisor, we would be glad to investigate further. We are truly sorry that this customer’s experience was not a positive one and look forward to addressing their concerns. Our goal is for our customers to be completely satisfied with their shopping experience. We are sorry that this situation arose and look forward to an opportunity to remedy the situation.