Raymour and Flanigan
Raymour and Flanigan Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raymour and Flanigan has 1.9 star rating based on 257 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Salesperson, Saleman was very nice, There are no pros.
Cons: Terrible customer service, Lack of follow through, Rude customer service rep.60% of users think that Raymour and Flanigan should improve its Customer Service.
60% of users say that they won't use Raymour and Flanigan in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raymour and Flanigan has 1.9 star rating based on 257 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Salesperson, Saleman was very nice, There are no pros.
Cons: Terrible customer service, Lack of follow through, Rude customer service rep.60% of users think that Raymour and Flanigan should improve its Customer Service.
60% of users say that they won't use Raymour and Flanigan in the future for similar services or products.Recent recommendations regarding this business are as follows: "DO NOT BUY FROM RAYMOUR AND FLANIGAN!", "Be aware of your order is complete. I was supposed to get a couch along with other items, no couch. I was supposed to get a call 3 days prior to my delivery to tell me this, no call. Driver also damaged my bed, put a call in Waiting 2 weeks to hear from somebody.", "Don't finance with them.", "DO NOT DO BUSINESS WITH RAYMOUR AND FLANIGAN", "go to Ashley Furniture or anywhere else by Raymour".
Most users want Raymour and Flanigan to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Amherst, New YorkJust plain crooks, from the manager to the employees
- There are no pros
- Dishonest managers and sales employee elyse mcgowan
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM RAYMOUR AND FLANIGAN!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRaymour & Flanigan - Purchased the Platinum Protection Plan>>>>Beware
Purchased a "leatherette" sectional and purchased the Platinum Protection Plan. Salesperson was fine item was delivered and so it began...
the sides looked streached and within days the pillow zipper broke and sratches started showing on the cushions. Called service they came out to look at it, "scractes are not covered", he streched the side and restapled them and sewed the zipper back together so now the zipper didnt even work. Ofcourse within days the zipper broke and now was told 14 weeks for a new pillow and zipper. Well that was supposed to be in October NOTHING!!
Called today 2/6/24 they stll havent gotten and i have to wait another 14 weeks!! terrible customer service!!
Preferred solution: replace the chaise piece of the sectional
User's recommendation: Stay away from Raymour & Flanigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWON’T REFUND $$
- None at this point
Preferred solution: Full refund
User's recommendation: DO NOT DO BUSINESS WITH RAYMOUR AND FLANIGAN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No return calls from anyone after I received new furniture and damaged happened
Company fixed the issue and I have been provided with apology.
Preferred solution: Price reduction
User's recommendation: Be aware of your order is complete. I was supposed to get a couch along with other items, no couch. I was supposed to get a call 3 days prior to my delivery to tell me this, no call. Driver also damaged my bed, put a call in Waiting 2 weeks to hear from somebody.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kathu, Phuket ProvinceMattress and bed
We spent over 4,000 dollars on a bedroom suit we wanted a twin bed with drawers in it. We also bought a mattress for it well I don't know what kind of mattress they sent it sure isn't twin.
I can't even get any sheets to fit it is so small I am 5'3 so there is no way my feet should hang over it is a Sealy and within 5 months it has a big dip in the middle. I had serious back surgery so the salesman knew I wanted one that would not sink, now onto the bed it has drawers but just has slabs since the mattress does not fit all the dust and dirt falls thru on my clothes, we had to order out of their book because they did not have the one we wanted in the store I couldn't even tell you what it is made of kind of looks like some plastic coating on it, PLEASE take your money and go to a good place
- No pros
- Cheap furniture and salesmen lie just to sell you a piece
Preferred solution: Price reduction
User's recommendation: DO NOT WASTE YOUR MONEY HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: MOLD,, Chair I got smells like Mold
Company fixed the issue and I have been provided with apology. I emailed the CEO Neil Goldberg and he had the store replace the mold chair with a brand new one,
- No one cares about the person buying
- Just the sale
- No one cares
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMotor on purchased sectional not working
User's recommendation: Last time the other motor was fixed quickly and with out hassles. I just heard via telephone that the motor will be ordered and replaced. Thank you very much. Jim Buell
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New York, New YorkBadly made platform bed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Allentown, PennsylvaniaTerrible customer service
I ordered $1,500 in gift cards to buy a bed as a present for my parents. Status was on backorder.
Customer service was no help to resolve this or even to cancel the order. The chat rep, James said he couldn't call over to the gift card department. I canceled the order and it was such a big deal to do this. Then I called customer service and same thing.
The rep said she couldn't call over to the GC dept because it would disturb them from helping other customers. Really! Never heard that one before.
Anyway, I canceled the order and will purchase the bed from Ashley Furniture. Raymour and Flanagan is a Joke!
User's recommendation: go to Ashley Furniture or anywhere else by Raymour
Customer Service / Billing
Preferred solution: Full refund
User's recommendation: Don't finance with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Garden City, New YorkI spent over $10,000 in furniture that broke & l received no help
I bought many things at once from the location in Garden City NY 3 years ago. The bed l purchased broke, l purchased their "platinum plan" which is supposed to repair or replace the item if damaged.
I filed a claim, they said it was unrepairable. I was told they could give me a fraction of the price towards a another bed. None of which the amount offered would be covered by the amount offered. I would have to put hundreds of dollars into another bed, even though the bed breaking was not my fault.
I asked to speak to a supervisor, the woman gave me an attitude & said l would get a call back within 24-48 hours. It's been over a month, l never got the call back. I have been trying to call their warranty phone number everyday for 4 weeks & nobody answers or ever returns the messages l leave. I decided to call the salesman l purchased from, Anthony Palazzo.
I was told he was on a call & put on hold for 15 minutes & then hung up on. I called back & they told me he left for the day. I asked for a manager, l was again put on hold for 15 minutes & hung up on. Now l have a useless bed frame in pieces taking up space in my house with my mattress on the floor.
A worthless platinum protection plan that cost me hundreds of dollars & nobody to help me.
I will never purchase from them again. If you are reading this stay away!!!
- Solid wood construction
- Terrible customer service
Preferred solution: Replacement bed frame
User's recommendation: STAY AWAY. CUSTOMER SERVICE SUCKS!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought kitchen table and chairs set, and the chairs are supposed to to hold at a 300 pound person, my husband is around 240 and the 1st year the chair collapsed with him in it, we bought them in 202
- Bad customer service
- Bad furniture
Preferred solution: 4 chairs
User's recommendation: Don't buy from them , also the recliner we got is breaking
I didn't receive what I purchased
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Verified Reviewer | Warwick, Rhode IslandAwful company to work with
I would never recommend them. I purchased a living room set for $5000 2 years ago.
I have had issues with it since day one. I was told I could get a replacement for the piece that had all the issues but it was never replaced. They waited until I was out of factory warranty and into my platinum warranty before offering me a credit which has all kinds of restrictions. I also have to pay a new delivery and extended warranty out of my own pocket.
Again I have only owned this set for 2 years none of the problems were caused by us. Do not purchase anything from here.
It will be a waste of your money. They do not care about the consumer at all and only there bottom line.
- No pros
- Not willing to help customers
Preferred solution: A credit of purchase price, delivery and warranty
User's recommendation: Would never recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaDISAPPOINTMENT FOR REPAIR SERVICE
Preferred solution: need a replacement for a REVERIE 3EM REMOTE DEVICE
User's recommendation: XXXX
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkNon existent response with replacing a defective product.
- Inventory
- Deplorable experience
Preferred solution: A conversation re: details of replacement, concerns answered. Replacement expedited (without charging us for delivery) due to experience over 3 mos.
User's recommendation: R & F stands for - Run and buy Furniture elsewhere
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Hey! I sent a letter address to the CEO since March 04, 2024, but I never heard back from them.
Could you please share the email address you used to contact the CEO?
That would be greatly appreciated! Thank you!