Mad City Windows & Baths

Replacement windows.
Number of windows replaced, 14.
28 June 2023, Talked with salesman.
28 June 2023, Signed contract with salesman.
14 September 2023, Work started.
22 March 2024, Work was completed.
$33,907 cost of windows with install.

While talking with salesman Brad, we told him we would like to have all finished wood around windows replace minus the trim inside. He agreed and informed us they would also replace all wood that is rotting if they find any also, they did not find any rot, house is 23 years old.

On the following Wednesday the Measuring Tech named Andy came out and did all the measuring, while measuring he made a small noted they would replace all wood up to jams. The note was not discussed with me or my wife.

Installers arrived on 14 September 2023 and started install. I told them that per our agreement with Brad they were to replace all wood up to inside trim. They informed us that is not what the work order says. I called the supervisor for the area and he told up since the Andy noted they were only replacing wood up to the jams that is all they will do. This is not what the salesman said and not what we originally signed.

Installers did an outstanding job and I feel went above and beyond.

The company did not give them the right size screens for several windows. Over the next 6 months they tried to get the correct size screens. Installer came out to the house on 4 occasions finally getting the last screen in on 22 March.

The contract you agree on and pay can be changed after that without them telling you. I feel if the contract that was agreed on changed by the Measure Tech should also reflect in the cost. I paid to have all the wood replace and they did not. The supervisor was not customer friendly. The finance company called me more than Mad City did. The finance company were more concerned with my satisfaction and how the job was done than Mad City. Would I do it again. NO.


V/r
Greg
U.S. Navy (retired)

Mad city is a horrible company in La Vista, Nebraska! Homeowners BEWARE!!!! If I could rate them a negative 5 stars I would! They took advantage of my elderly mother and charged her $22,000 for refinishing cabinets on an 8x8 kitchen with 14 small doors top and bottom. They never even renewed the inner cabinets!!! That's nearly the price of an entire kitchen remodel not just cabinets! My mom can't even use some of the drawers because they messed them up and made them smaller! Their workmanship was poor! The knobs came off the next day! This is financial abuse! They need to be out of business today! DO NOT USE THIS COMPANY! Some of you will see this review and it will be too late.

Do not schedule a 'quote' with Mad City unless you want an entire sales presentation with overpriced bathtubs. I wouldn't have wasted either of our time, had the salesperson answered my questions about a price range when we first met.

Biggest mistake by using this company. Be informed and be aware.
They had 4 separate employees come out to measure the shower area and when the new shower came it was the wrong size but they took out the old shower and demo the walls. I took two days of PTO for them to install the shower for them to reschedule it and its next to impossible for me to take time off as I'm a healthcare provider. It took another 2 months of waiting for the new shower to arrive so I had deal with a torn up bathroom and no shower. I wanted something quick and cheap as I plan on selling the house soon. Big mistake as it was more if I went with general contractor and used real title.

The wall product is cheap looking but functional. Shower does work well definitely get the wand.

The shower door was installed incorrectly had to have them come out 3 times to fix it and they made me feel like it was my fault. It was like pulling teeth to get them to fix it.

The shower door still does not shut. You have to fill out a form on the website to get repairs. Still waiting on a response

HIGH PRESURE SALESMAN. Felt pressured into the agreement and then they added an additional 1500 dollar charge for the shower door that I didn't realize (my mistake for not paying close attention). So make sure to fully understand what you're getting and what you're paying as they have hidden fees. I paid them the amount that they gave me (they gave me a when hey finished the shower and then I got call stating I owe an additional 1500 dollars on top of the 7 thousand I paid for and I wouldn't pay the 1500 dollars until they fixed the shower door which they then threatened to put a lien on me. The company is all about getting money and zero customer service. Once they get your money they will ignore you, as in my case of my door not closing.

Be CAREFUL!

These guys came over to give me an estimate on refacing my kitchen and bathroom cupboards. They told me that refacing was 1/2 the cost of new cupboards.

The estimate they gave me for refacing was 1/2 the price of what my house was worth lol. They wanted 60k. Then they started in with their worthless discounts. Are you a veteran, are you a senior citizen, can we put a sign up in your yard? I think I even got a discount for breathing and living. Then he asked me what I was expecting to pay. I told him I figured they would be in the teens. He asked if I would sign the contract today if they could do for it that? What a bunch of crooks. I sent them on their way. Would never trust these people.

RUN a in the opposite direction of Mad City!!!!

poor workmanship
self close?.......sometimes........work completed on time???? no.....
appalling finishing work

I kept calling and calling, getting, we're sorry words but little action. when a "big boss" finally came to see what I was complaining about, they had do redo 1/3 of the work.

run to another company. overpriced, poor workmanship, poor self close, difficult to pull open drawers due to arthritis in hands, and was told, "they should feel like that......tug to open"....really????

Absolute worst experience of my life dealing with these clowns. I have spent over 30 years of my life in sales and these guys set the bar at an all time low.
High pressure, condescending, and unwilling to listen to what the customer wants. Finally had to escort the guy out the door after telling him I wouldn't allow them to do work in my home if they offered to do it for free!!

We had a hard enough time just getting an estimate from them. They canceled on us twice. A representative called us 30 minutes prior to our appointment saying they needed to reschedule. The sales team has so many different numbers and are very pushy. After looking at other reviews of unsatisfied customers I would say we dodged a bullet.

Mad City put in 2 showers in our home. They sent a crew that were more like siding installers. The showers needed to be redone so they came back out to do what they could & made them better but it took months and months. In the meantime they were already collecting for the total due months before the project was done. These showers cost over 10 grand and that's w/o doors and then we had to deal with communicating, scheduling more visits for months! It was the worst experience I've ever had & we've dealt with many many contractors. I wish I knew.

This company refused to schedule an estimate for me unless my husband (who is in the military) could be present for the estimate. They then proceeded to call me three times to continue to badger me about finding a time to schedule an estimate when my husband can be present. They seem unwilling to accept that my husband's military responsibilities and my evening/weekend responsibilities as a caregiver to my daughter require I pursue estimates during the standard work week. And when I informed the most recent Mad City representative that I needed a company that could provide an estimate during the work week he informed me it was company policy that they could not do that without my husband present (though we are both listed as owners of the home). I let him know we would be pursuing a different option, and he gave me an attitude about how many companies would refuse to give me an estimate without my husband available. Mad City, this is shameful.