Business ProfileforAvalon Shutters, Inc.

Deceptive sales practice and wrong product delivered and installed. Contacted company via Home Depot. Told them via email I was looking to match what I have. Saw options on Home Depot that match what I have now. Rep came out and didn’t show me options. Just said yes he had a match and showed me colors. Found one almost identical. For some reason can’t match exact color- didn’t explain why. But promised it’s same as what I have. I explained it’s a picture window- so want to still see entire view. Product that came is yellow and outer area diff from shutters. Very clearly diff color than what I have. Also he sold me wood and my current are not wood- so upsold me for no reason. I told installer I don’t like this and he installed anyway- told me to call and they will fix. Manager said she will call back- never did. Called Home Depot manager and he said he will call- never did. I do a lot of projects and business. I never had any sales person come who isn’t trustworthy. I believed this guy. They will install whatever they want and not look back. I would love to return the entire thing and get my money back: horrible company with deceptive sales practice. Take advantage by giving you 100 things to sign. A real business wants a happy solution- not a bloated sale: wrong!!!!