Ram Jack Raleigh/Durham

Ram Jack completed the work, which is good. However, they left behind a mess in my yard, and refused to clean it up. Horrible customer service given the price.

Ram Jack inspected some cracks we had in our masonry, and the employee was very honest and did not try to sell us something that he did not think we needed. He said to caulk them and keep an eye on them. Another company wanted $7,000 to repair. I truly appreciate such honesty, and should we ever need piers, Ram Jack will be on the top of our list to call.

THIS IS A CLASSIC BAIT AND SWITCH.

The Ram-Jack salesman quoted me $1,200 to lift up my cement patio and assured me of their amazing technical ability. I asked can they lift my cement patio up without risk to my over-hanging patio-door sill-plate? Absolutely, they are able to tweak the lifting of any cement patio ever-so-slightly. Then I get a contract in the email for $1,500. Not happy but I signed it. When the "technicians" came they lifted portions and then were afraid to lift other portions for fear it would not go well. Then they came back with a price to complete the work that was almost double what I was quoted! In the initial phase they actually busted some of the brick perimeter and lifted only that part far higher than the area around it, permanently. Now I have this broken brick sticking up and an area that they "were afraid to lift up" for fear they could not do it right. All of this is the exact opposite of what I was promised. So to get the work completed properly, I held back on my payment. After a long period of telephone tag I was able to line up a date that worked and a guy came out stating he was their "Manager". He started with a tough-guy demeanor as I showed him the shoddy work his installers performed and then told me "how do I know whats under your concrete patio"? Given he does this for a living one would think he could look at a patio and have a pretty good idea of what the hidden structure is underneath it. I told him that when he repaired the damage that his technicians did to my patio, lifted the other area they were supposed to and then filled in all the empty holes his guys drilled in my cement patio, then I would pay my bill. His comment was, "I have heard all I want from you on this issue, and I will get back to you". He then took a couple of photos and stormed off. This is a bait and switch deal from the beginning. Oh, and when I showed the guy the damage and told him that I expected his team to fix it or pay someone else to fix it, he told me to "read my contract", implying they were allowed to damage my property with no consequences. There is much more like his "technicians" snuck out and left without asking me to look at their finished work, which they didn't finish, and more. Buyer beware of this crew based out of Raleigh, NC and doing work in Wilmington, NC.

Denise was very rude and had a horrible attitude. She raised her voice when I was trying to schedule an estimate. I had previously called and spoke with another lady on July 11th who was very nice and accommodating and I stated I would need to call back to confirm date. When calling back today July 16th to book free estimate I was told that I am unable to when the previous phone call I was. Very unprofessional would not recommend.

The sales guy arrived on time for the appointment and answered all of my questions very thoroughly. They didn't rush the inspection and never haggled me into making a purchase. I'm not sure if we are ready to spend the money, but when we are, I will absolutely use this company.

Useless for anybody with a water coming into a space apparently. Company said they don't waterproof, yet I have leaks through cracks in the garage. Not sure how they assess the problem over the phone.

Not interested in small jobs and would not provide anyone to come out and look at it.

One star is too much. I called Ram Jack 3 weeks ago to schedule an appointment to check a leak in my basement.
They scheduled me for Monday August 12, 2019 at 02:00pm.

Today Monday August 12, 2019 no one showed up to the house or called me about the appointment.
I finally called them at 2:16pm to see what is going on?.

They told me hold on let me call Luke who supposed to come to your appointment today.

I was on hold for ten minutes then the guy said sorry there was a mix up. Luke did send us email for us to reschedule but we did not get to it yet.
They can schedule me out for another 3 weeks out in September.

I told him I called three weeks ago and been waiting for this that long. No one called or bothered to contact me.

I do not want to do business with you. I will take my business somewhere else. What a sorry no professional company.

Extremely unprofessional and lucky I did not do business with such useless company.

I will spread the word about my experience with them.

Horrible company. Horrible service. In the process of buying a new home, we found a crack in our basement floor. Ram jack was hired to fix it prior to our closing. Ram jack told us all work had to be approved by the city and they would provide us with all measurements prior and following stabilization of the house. They lied- the city was not involved. They didn't give us any details of how the house was stabilized nor did they fix the crack. The patio had to be done 3 times and still looks terrible. The owner won't take our calls and he completely lied to us about multiple things.

This is my 2nd experience. Was a repeat customer. If using, make sure the person doing the estimate really does a good job. Mine was in and out in five minutes, I thought he nailed whatever was wrong. Thousands of dollars later I have gear under my house but the root problem I called them about is still exactly the same, no different at all. Started hearing from them "wellllll, it could be this or that".... Hmmm. No thank you. I'll shop elsewhere and recommend others do the same.

My husband and I were thankful they honored my lifetime warranty that I bought with the house. When they first came to my house to fix the foundation in 2008, some how they did not install 4 supports under the house. My house shifted quite a bit since then. It took a while but they came back and were honest about the work they did in 2008 and put the 4 extra supports in. My husband had to stay on them with lots of calls but again, they did honor their life time warranty and we were very thankful for that.

Edit: We had the drainage redone because of moisture/water in our crawl space- This moisture was possibly made worse from the foundation piers that ram jack put in (according to our drainage contractor(along with tree roots.) ) When were they going to tell us that this may happen? We had to have our entire drainage system replaced plus the holes near their foundation piers had to be filled and sealed by our drainage contractor. Our walls/floors were shifting even more after ram jacks work..because of this moisture in the crawl space.
If you own a home in Downtown Durham you have to really watch for the foundation shifting. Shouldn't a foundation repair company go over all these details with you and inform you of what you need to do to have the most stable foundation..?Ram Jack just did not spell it out for us ... and that's what we needed... Perhaps they went over it in detail with the man who flipped this house. We needed this information transferred to the new home owner.