Milestone Garage Door Repair

Justin B. provides excellent customer service and his quality of work is exceptional.
Thank you Milestone!
God's Abundant Blessings over your staff and family.
Merry Christmas and Happy Healthy New Year

Senior citizen beware!

I'm writing this review on the behalf of my senior citizen mother who had a small faucet leak in the front year that turned into flood thanks to milestone....
So they came... made it worse...
Flooded the yard
Then left...
Charging her hundreds of dollars.
Now out a few hundred dollars a high water bill
And the cost of another plumber...

I vote you 1# con artists in the DFW...

( I'm 1 of many 1 star reviews)

Since the saga that I reported on several years ago concerning our electric meter everything has worked just fine. Milestone has now added HVAC and plumbing to their list of services so they could do it all for the home owner. And if you have a billing problem they caused they responded in a responsible manner. We noted a charge on our credit card statement from Milestone recently and contacted them. They acknowledge the mistake and gave us a full refund. Still get 5 stars.

Great personal service from the engineer. Went above and beyond to provide instructions and help

I recently had the unfortunate experience of availing a free HVAC tune-up service from Milestone. While the idea of a complimentary tune-up was appealing, the aftermath of their visit left me deeply dissatisfied and questioning their practices.

During the supposed "tune-up," the technicians managed to swap the cooling and heating cables, leading to significant issues with my HVAC system. While the technician was here, we noticed a burning smell coming through the ducts after calling it to his attention he allegedly "fixed"it and provided a new cable unbeknownst to us he still connected it incorrectly and the burning smell continued after left.

As a result, my home's indoor climate became unbearable. The system would turn on and off constantly for the next 5 hours until it was able to be corrected by someone else. It was evident that their lack of expertise and negligence caused this problem.

When I contacted the company to address the issue, they were unresponsive and seemed disinterested in rectifying their mistake. Their lack of accountability and professionalism only added to my frustration.

The fact that this happened during a "free" service raises concerns about their intentions. It almost feels like a predatory practice, using the guise of a complimentary service to create problems and then charging for additional repairs.

I cannot recommend Milestone based on this experience. Their actions not only resulted in inconvenience and discomfort but also displayed a lack of integrity and commitment to customer satisfaction. I advise others to approach their services with caution and consider alternatives to avoid similar issuest.

Milestone is the worst!!!! I had their " Advantage plan" on 5 properties and they quoted me $1750 to repair the pipe under the house. I asked the technician what type of pipe we had and he said he didn't even know because he didn't go under the house. That was three times too high and he didn't analyze the problem correctly. Their HVAC guy told me all kind of things I needed but I didn't need them. My independent plumber and Hvac was much better.
They are a money machine that has tons of advertising a social media. do not use them !!!

We had a GFCI that would not reset. We called and got an appointment for the next morning. Our technician, Scott arrived within the time window set up by the office. He was very polite and professional as we discussed the problem and possibly resolutions. After initial diagnosis Scott informed me that the breaker needed to be replaced. Before he did the work, Scott informed me of what needed to be done and what the cost was for the repair. We agreed on a course of action and Scott fixed everything quickly and cleaned up the work area afterwards.
We will recommend Scott and Milestone to our friends!!

Please be careful of their "Milestone Advantage" Program. We signed up for the program a year ago and were told the funds would be available after a year for any needed service or repair. I called today to schedule someone to come out and reset my toilet. I found out that the "Milestone Advantage" $19.99 that i have been paying them every month is only good for "large" expenses such as replacing the AC, replacing a water heater, etc. It cannot be used for smaller repairs. They "sometimes" will allow you to use it for $1,000 and $2,000 repairs, depending on the circumstance. They now have $260 of my money that I cannot get back. Save your money and go elsewhere.

Yes professional and well dressed, but really 1100. For one electrical box added outside, 35 minutes. He did check another unit and advised why it did work. He said would not charge for that diagnosis , thank goodness. I suppose we paid for there advertising budget
Will never use again. I want everyone to make a profit but 1100 for one outlet is wrong.​

$25,000 for a tankless water heater!!
Unbelievable wife and I have been getting quotes and milestone made it very clear when their salesman came out that they would much rather install a regular water heater. We explained that we wanted tankless. Of all the quotes we received milestone won by $19,000. We received numerous other quotes ranging from 4k -6k. Never seen a salesman waste so much time to bid not to get a job in my life. 1.5 hours to write down 3 bullet point and $25,000 ... We got sucked years ago into the AC prices and it is terrible to see that they are still taking advantage of people