Complaint Review: K. Hovnanian Homes - Red Bank New Jersey
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- Author Not Confirmed
- K. Hovnanian Homes 110 W. Front St Red Bank, New Jersey United States of America
- Phone: 732-936-0849
- Web: www.khov.com
- Category: Builders & Contractors
K. Hovnanian Homes Summit Homes Does not honor their warranty, warranty dept employees extremely unhelpful Red Bank, New Jersey
*Consumer Comment: May I humbly suggest to K Hovnanian:
*Author of original report: K-Hov did address our issues
*UPDATE Employee: Situation Remedy
*General Comment: Let us all know how this turns out
*UPDATE Employee: Thank You For Your Inquiry
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We had issues with our K Hovnanian home from the time it was built 7 years ago: crack in the foundation, nail pops throughout the entire house, cracks in the walls around doors.
The foundation cracked before the final inspection, and we were told it had to get even bigger than it already was before they'd consider fixing it. The crack is bigger, and I can't even get a return call from the company.
We called them during the first year regarding the excessive number of nail pops, and we were told they were normal; even though drywall is supposed to be covered during the first year, they made it clear they would not repair nail pops. The first year also saw ceiling separation cracks in the second story, but they would not come out and fix that, either. They managed to ignore our complaints fora year - guess what? Long enough for the drywall warranty to expire. Now they say they won't even consider the additional structural problems within the home, because the house is 7 years old.
We continue to get worse drywall cracks, the foundation crack has never been fixed, and their customer service has got to be the worst I've ever encountered. The people who answer the telephones for their warranty department exhibit an unbelievably callous and apathetic attitude.
Their ignoring our problems with the home until after the warranty time was elapsed is simply unforgivable, and I would recommend you never use this company to build your home. I will be contacting the Better Business Bureau, the state's Attorney General's office, and the consumer complaints department of all other appropriate entities.
This report was posted on Ripoff Report on 06/30/2011 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/k-hovnanian-homes/red-bank-new-jersey-07701/k-hovnanian-homes-summit-homes-does-not-honor-their-warranty-warranty-dept-employees-ext-747464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Comment
May I humbly suggest to K Hovnanian:
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Tuesday, September 20, 2011
1: That from now on you take care of such issues when first brought to your attention instead of making your customer's life a misery for SEVEN FREAKING YEARS!
2: That you correct whatever moral character deficits exists in your corporation that allowed this sorry affair to drag on SEVEN YEARS!
3: That you show how much you care BEFORE a customer is driven out of desperation to write you up here!
Then maybe your common stock won't be selling below $2.
#4 Author of original report
K-Hov did address our issues
AUTHOR: K Hovnanian customer - (United States of America)
SUBMITTED: Tuesday, September 20, 2011
K-Hov contacted me after this report was filed and sent an employee out to evaluate our issues. The gentleman they sent was extremely helpful and made sure that the truss lift issue which caused the drywall problems was corrected, as well as making sure the foundation crack was addressed.
We will see if the repairs work (it will take time to see if the 2nd story ceiling lifts again when the weather changes, and only time will tell if the foundation repair holds.)
We are extremely happy that K-Hov finally took the problems in our house seriously. We regret that it took filing complaints for this situation to be resolved.
#3 UPDATE Employee
Situation Remedy
AUTHOR: K Hovnanian Homes - Ohio Division - (USA)
SUBMITTED: Tuesday, September 20, 2011
We would like to thank our customer again for bringing this matter to our attention. We are happy to report that the situation has been remedied and our customer has communicated their pleasure with K. Hovnanian Homes.
K. Hovnanian Homes - Ohio Division
#2 General Comment
Let us all know how this turns out
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Tuesday, July 05, 2011
We all want to know if this publicly traded major corporation does right by you, or even makes an honest attempt to.
#1 UPDATE Employee
Thank You For Your Inquiry
AUTHOR: K Hovnanian Homes - Ohio Division - (USA)
SUBMITTED: Tuesday, July 05, 2011
We want to thank our customer for bringing these items to our attention. We are in direct contact with the customer and attending to their needs.
Thank you,
K Hovnanian Homes - Ohio Division
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