Landmark Home Warranty

I purchased my new home in April 2020. Frontline 2-10 warranty handes the warranties and request. 2 untucked carpets (with protruding nails) over the threshold in 2 baths, bedroom door won't close shut in the master. I also have 3 structural issues. One of which is the neighbors water spicket is on the opposite side of the house which makes it so they have to run a hose across my front walkway! Covid hit so I was told that only major repairs would be done until further notice.... here we are 5 months later and still no further notice. I've gotten the run around from the Landmark Rep Ginger as well as Taylor at Frontline. I'm told that I will be contacted in the order in which the request were received. That could possible take me into 2021 for minor repairs. I was also told that I cant hire contractors to make the repairs and send Frontline the bill.
It's simply a racket to tell prospective buyers that they're getting a home warranty, when in fact you really are getting the shaft and a run around.

Last night my grandson cut his foot on a protruding nail. I've given Landmark24 home 24 hours to respond or I will be seeking legal counsel on my grandsons behalf!

DO NOT ... DO NOT TRUST THIS COMPANY. They do nothing but try to deny claims. I am currently going through an HVAC issues for nearly two weeks now. I spoke to the contractor directly and was told my issue should be approved. HOWEVER, Landmark then required the contractor for more information to further deny the claim!!!!!

They went above and beyond to refuse to approve this claim. I will make sure as many potential customers know how this company steps on its PAYING customers!

Scammers they are lying on there warranty They started at $600+ then they said each half needs to be paid extra so another $1,000 then I had a very nasty service person named Mallisa Kiley yes tha'ts her name. Not misspelled add another mysterious cost of another $900+. I spoke to a supervisor named Andur-Rahman Medina She said she would help she did not. said yep pay us more money or no equipment for the repair. I asked to speak to someone higher. They told me nobody exists in the office that they all work remote! Sounding more like Fraud every minute. I am filing a complaint with BBB & Arizona attorney Generals office. Stay tuned for more follow up to another review.

Landmark Home warranty doesn't even deserve one star. As a Realtor I use to refer them and I currently canceled my policy. I will never refer them again. They always have a reason why they can't cover your needs, if they do it takes too long. They billed me a month ahead and didn't even refund me for the month ahead when I canceled. Instead they charged me an admin fee on top of that. They wouldn't call me back, all I got was an email with the extra charges. I'm sorry I ever paid them for nothing.

Yea I did receive a check after several calls and several weeks. Poor customer service and limited contractors is why I'm canceling the service. We are stuck with LM until June 2024.

First, i have a salt water pool with a chlorine generator. I specifically asked that this be covered. When it quit working, I had to start adding chlorine to my pool because it was turning green. Your warranty people said I damaged the unit by adding the chlorine so would not cover the replacement.

Next, the heater to my pool stopped working and I was told that they would only cover up to $1,000 for replacement if that was needed. My total policy is a little more than $1,000 so where is the benefit to the policy.

Finally, the contractor they sent out told me the heater was fixed. When I next went to use my spa, the heater still was not working. A recall was sent to the contractor. The contractor called me and not only were they short with me, they told me it would take a week to get someone out. When they did come out, they told me my filters needed to be cleaned or replaced and gave me a quote of $500 to replace my filters. Had they done a thorough inspection they would have found that the problem was a broken valve and not my filters. Based on their diagnosis, I cleaned my filters and once again tried to heat me spa. The result was that because of the broken valve, the pressure caused my entire filter unit to explode sending the cover over my roof into my front yard. I can only thank God that no one was hurt as there are still pieces of the unit that have not been found. So now it is going to cost me $2,200 to replace the filter and the broken.

Between the chlorine generator, filter and valve, I am out of pocket almost $3,500 and I still don't know what is wrong with my pool heater.

Update on our AC unit. I was told on Tuesday that the parts had been ordered. I called back today (Friday) to check the status of the order and to see if we can get an ETA on the repair and I am told that the part hasn't been ordered and they're waiting to contact the contractor which they do by email. The landmark rep put me on hold and decided to call the contractor to get the information (which should've been done in the first place) and I'm told that they can't give an ETA as to when the part will get in or when it can be repaired. Meanwhile while she had me on hold talking to the contractor I was able to reach out to an AC repair man who is able to get the job done today within 3 hours. I told the landmark rep to just send us the $1,000 check and we will repair it ourselves.

DO NOT USE LANDMARK. It's also impossible to reach anyone higher than the reps that answer the phone. I was told that all the other departments are "back end" and can only be reached by email. This company is an absolute scam and not backed by the BBB.

Do your research if your realtor pushes this company and before you purchase anything from Landmark. They report only 60 employees on their LinkedIn page in Utah. The warranty I paid for is not even worth the paper it was written on.
I tried to get a repair after paying for over a year - the plumbing company was over 60 miles from my house and I live in the city! They showed up at almost 7 PM after sending a 10 minute notice.
I got nothing for my service call fee.
It is so much more trouble dealing with them than taking care of it with a competent service company. Cancelled my worthless warranty.

My experience with Landmark Home Warranty Company has been nothing short of a nightmare. I reached out to them on May 15, 2023, to have my air conditioning fixed, and since then, it has been a series of misdiagnoses and delays.
The first technician they sent was unable to do the job due to their inability to navigate the attic. This led to rescheduling and further inconvenience. The second technician misdiagnosed the problem as an electrical issue, leading me to hire an electrician at my own expense, only to find out there was nothing wrong with the electrical system.
Frustrated by the delays and the scorching 100-degree heat in Houston, Texas, I hired another air conditioning company, incurring additional expenses. When I requested that Landmark switch companies due to their repeated misdiagnoses, I was informed there would be yet another fee.
Despite assurances, Landmark failed to expedite the shipment of the necessary part for my air conditioning unit. Their lack of communication and unresponsiveness has been deeply frustrating. It has been 37 days since my initial call, and my air conditioner is still not working, leaving me in the dark about when this issue will be resolved.
Overall, Landmark Home Warranty's poor customer service, repeated misdiagnoses, and failure to deliver on their promises have made this experience extremely upsetting. I strongly advise against relying on their services and recommend exploring alternative options for home warranty providers.

I used to use landmark exclusively for the past 10+ years for all my clients home warranty contracts... Until recently on a personal contract/issue. Landmark has yet to resolve a AC issue during the hottest summer on record, for more than 31 days. I have spent over 6 hours on the phone with their customer service, promised a resolution expert will call me back, After 14 calls there has been no update or resolution offered. It is unfortunate to see my referrals end over something that could have been resolved so easily. I am being forced to take my 50+ contracts per year to another home warranty company.

Do yourself a favor and research the customer service, the 800 number has no way to connect you with a resolution department, manager, or anyone who can give you an update on the status of your claim... thus making a resolution nearly impossible. This has been one of the most frustrating experiences I have gone through with any claim department.

Attached is the response I received 23 days after filing a claim.