Premier Cruise Parking

Easy to set up and convenient for a cruise from the Miami port. This is the least expensive covered parking for cruising. I recommend it over an uncovered lot as the elements are brutal in Miami.

I would give this place Zero but I'm not able to.
Horrible, unorganized don't care about you at all.
Upon arriving at the garage you have to be Indiana Jones to follow the parking signs for cruise parking. Going to the cruise it's an adventure no communication from the staff, they have your money they don't care.Vans you ride in must be hand me downs, dirty, disgusting, but they want tips!
Now the pick up is the best part.
They don't come, you look like a moron holding this blue paper that means nothing. You call and call they pick up once lie to you then never answer the phone again. You have to take a cab (additional expense) back to the garage because they never come, the group waited 1 1/2 hours, 3 different customers this happened to.
When you get back no one speaks English now, (they did before I left) and the office is closed
DO NOT use this location I warned you if you do.

I wish I had read the reviews prior to my husband booking, because this was the worst shuttle experience ever. Aside from the kind drivers, there is nothing else nice to say.

Ridiculously long waits (to and from the port). You have to leave your luggage before parking, which makes no sense and isn't safe. We had a 3-year old as well, so waiting a hour to leave (both ways), was horrid!

Insanely inefficient directions. Don't waste your time reading the blue sheet -- the cruise porters will get you where you need to go because without them you'll be lost!

We will pay the extra money next time and park for the week with anyone but this company.

Three words - A Hot Mess!

We chose this location over the terminal
Parking due to reviews on a Cruising site. Big mistake! Paid $18.xx deposit online and then had to pay rest at the location. They accept cash only! They had a driver right away take us to the terminal which was great. The return was a disaster! We waited from 7:50am to 9:15am for a pick up: We saw the same van three times and it was full! We finally were picked up by the 4th van. Meanwhile my sister parked at the Cruise Terminal D and only paid $66 in total and hit the road an hour before us. You have been warned.

DO NOT PARK HERE. The wait time is horrid. It took over two hours to park before our cruise, and over two hours to be picked up after our cruise. When he finally did pick people up, he driver did not park in the assigned bay, and he picked up people who ran ahead of the line. He wouldn't listen to anyone, threw the luggage into the van and stuffed as many people in as possible. He was very angry and miserable. I will definitely pay to park at the cruise terminal from now on to avoid this awful experience. This was the worst shuttle experience ever. Avoid parking here!! I only gave it one star because I have to. They deserve no stars at all.

There was a long wait to get to Miami Port. When I first got in line they had vans lined up, and they took people quickly. However after the 4th van, the rest of the line just waited for awhile.... over 35 minutes. But they got us there. Where it went bad, was for pick up. There were two vans that picked up.... we waited over an 1... some other people longer. Several people including myself called and they responded someone will be there soon. However, no one came... and all the passengers had to call an Uber. This was very disappointing and costly. I do not recommend Premier Cruise Parking.
However, I will send a HUGE SHOUTOUT to Valdimar the parking lot attendant... wonderful young man who went the extra mile to help me.

To the port: I was pleasantly surprised with this parking experience. We found the parking pretty easily and drove up to the 7th floor. I recommend to have one person get dropped off at the shuttle pick up with all the luggage. This will save you the hassle of taking the elevator or stairs. There was a pretty long line but shuttles were coming back to back to bring us to the port. We got on within 10 minutes and the driver was friendly.

Back to car experience: When we got off the cruise, we arrived at about 9:15am. One shuttle arrived at 9:52 and there was another couple that had been waiting since 9:00. This shuttle filled up so we had to take the next shuttle. the next one arrived at about 10:06, so roughly 15 minutes. I'm not sure if they didn't have many shuttles running or traffic was just so bad that they couldn't get through.

However during this period of waiting, I did see 3 shuttles for safe cruise parking. We may try that next time depending if the prices are comparable. Overall, we would use this again.

If I could give this no stars I would. Unfortunately I need to leave a review.
We were outside Terminal V @9:27a the van goes right by us, as we were waving the blue paper as instructed. The driver was looking at his phone.
I called 3 times & finally they answered. The rudest person on the phone wouldn't let me speak! He said last pickup was 9am. That is not what is stated in the instructions. Then he stayed while yelling that the van was every 15 mins. Again not what is stated on the paper. He said you need to understand it's music fest. I said then you need more drivers & more vans to keep up. Long story short as we went back & forth we are waiting for Lyft to take us to the parking lot. Avoid the time, stress and their rudeness @ park elsewhere!!

Unfortunately, I have to give this a negative review as others need to be warned about this. Also, beware, if you book with parking2cruise, you will still be directed to premier parking.

We booked with them for a Thanksgiving cruise. I never got an email confirmation except for the receipt. The day of the cruise I get a call from a guy asking about my arrival time and telling me I need to arrive before noon because it's a holiday and they're only open half day (please put that in your holiday hours then!). He also insisted that I "follow the instructions on the email confirmation." When I told him I never got one, he insisted that I do have it and he's looking at it. I asked him to resend it, and he didn't have my email on file (interesting).

So, on the already stressful drive to Miami, he calls me twice and tells me to hurry up (I'm already on my way?? Do you want me to speed?)

Upon arrival, one of the instructions is to get a ticket from the machine and proceed to their area. They made us park on a different floor and wait for the shuttle where a grumpy driver barely acknowledged us and drove quite scarily to the port. The van has a huge sign on tipping (literally saying DONT JUST WALK AWAY). The driver did visibly warm up after we gave him a tip (yay).

The wait time for pick up was relatively fast and otherwise uneventful. What earns this a bad review is the fact that when we were leaving the parking garage, we were charged $160 usd on top of the $70 we already paid. I called immediately and there was no answer. I tried emailing, and they didn't respond. Eventually, after months of calling and emailing, i got ahold of someone, and they wanted pictures of the front and back of the receipt "otherwise I can't help you." When I sent that, they came back with arbitrary requests like front and back of the ticket --- IT LITERALLY GOES INSIDE THE MACHINE. The guy just said he can't help me.

So anyways, it might be worth it to get a rideshare or park right next to the port. This ended up being $160+70 for 4 night parking + the headache and inconvenience of dealing with incredibly rude people.

I parked here for Whole Foods. All their signs say to pay before leaving your car. I paid thinking I could get validated at Whole Foods. After I got my groceries I went to the customer service. They said I didn't have to pay. 2 hours is waived. They instructed I go to the leasing office of the main building. I went but leasing office closed. So I contacted their customer support for the parking garage. They said to fill out a refund on their website. Did all that with parking receipt and Whole Foods receipt. I followed up 3 weeks later when I didn't see a refund. They said it was denied cause they r not affiliated w Whole Foods. There only choice on the app is to pay for 4 hours $15. I was there no more than an hour. $15 for an hour is criminal. They denied my refund.
Don't park here!